Frequently Asked Questions
Everything you need to know about your gear, orders, and services.
How do I track my order for a bike or snowboard?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress to your door.
What is your return policy for gear and apparel?
We offer a 30-day return policy on most items. Products must be in new, unused condition with original packaging. Please note that certain safety equipment and assembled bicycles may have specific return conditions.
Do you offer professional assembly for bikes purchased online?
Yes, every bike purchased through our website is professionally assembled and inspected by our certified mechanics before being shipped or prepared for in-store pickup to ensure maximum safety.
Can I pick up my online order at a local ERIK’S retail location?
Absolutely. During checkout, select the 'In-Store Pickup' option. We will notify you via email as soon as your items are ready for collection at your chosen store.
Do you provide repair services for skis and snowboards?
Yes, our service shops offer a full range of maintenance including waxing, edge sharpening, base repairs, and binding adjustments to keep your winter gear in peak performance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through our partners to help you get the gear you need now and pay over time.